🛡 Privacy Policy

Nesting Services | Last Updated: December 2025

Nesting Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform, services, website, and mobile applications.

By accessing or using Nesting Services, you agree to the terms described in this Privacy Policy.

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1. Information We Collect

1.1 Personal Information

• Full Name
• Email Address
• Phone Number
• Address
• Gender
• Date of Birth
• Preferred Language
• Emergency Contact Details

1.2 Booking Information

• Service type
• Start and End Date & Time
• Buddy preference
• Booking status updates
• Chat interactions

1.3 Device & Technical Data

• IP Address
• Browser type
• Device details
• Usage logs

1.4 Communication Data

We collect information from chats, customer support messages, and WhatsApp interactions.

1.5 Automatically Collected Data

• Cookies
• Analytics data
• Crash logs
• Behavioral patterns

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2. How We Use Your Information

• Provide and manage services
• Allocate buddies
• Process bookings
• Send notifications (SMS, Email, WhatsApp)
• Improve platform performance
• Offer customer support
• Detect and prevent fraud
• Maintain user and service safety

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3. WhatsApp Messaging & Communication

By using our services, you consent to receiving WhatsApp messages related to booking updates, service reminders, buddy assignment, OTP verification, and important account notifications.

We strictly follow Meta’s WhatsApp Business Policy and never send unsolicited messages.

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4. Data Sharing

We do NOT sell your personal information.

• Service Providers (Buddies) for service delivery
• Third-party tools such as WhatsApp Cloud API, Email services, Payment gateways, and Analytics tools
• Legal authorities when required by law

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5. Data Security

• Encrypted data transmission
• Secure APIs
• Role-based access control
• Database protection
• Continuous monitoring

While no system guarantees 100% security, we take every reasonable measure to protect your data.

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6. Your Rights

• Access your personal data
• Update or correct your information
• Delete your account
• Opt out of WhatsApp or SMS notifications
• Request data portability

To exercise your rights, contact us at: support@nestingservices.com

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7. Cookies & Tracking Technologies

We use cookies to maintain login sessions, improve user experience, and analyze usage patterns. You may disable cookies in your browser settings; however, some features may not function properly.

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8. Data Retention

We retain your data while your account is active, as required by law, and for service quality improvements. After the retention period, data is securely deleted or anonymized.

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9. Children’s Privacy

Nesting Services is not intended for users under 18 years of age. We do not knowingly collect personal data from minors.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

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11. Contact Us

If you have any questions about this Privacy Policy:

📧 Email: support@nesting.services
🌐 Website: https://www.nesting.services